{"id":1459,"date":"2026-11-10T10:08:42","date_gmt":"2026-11-10T09:08:42","guid":{"rendered":"https:\/\/savitar.it\/?page_id=1459"},"modified":"2026-11-10T11:32:52","modified_gmt":"2026-11-10T10:32:52","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/savitar.it\/en\/general-terms-and-conditions-of-sale\/","title":{"rendered":"General Terms and Conditions of Sale"},"content":{"rendered":"

1. Seller and scope<\/h2>\n

These terms govern consumer purchases of gift sets and specialty foods from the online shop at savitar.it. The seller is Savitar S.r.l., Via Luigi Capuana 4, 56028 San Miniato (PI), Italy, VAT number IT01260090509, Italian tax code 01260090509, telephone +39 0571 42710. For assistance, orders and complaints, email comunicazione@savitar.it.<\/p>\n

2. Products and availability<\/h2>\n

Each product page describes what the set contains and the sizes of the items. Food information, including ingredients, allergens and nutritional values, is available before purchase. Availability is shown on the website. If an item becomes unavailable after an order is placed, Savitar will notify the customer and refund any amount already paid for the items it cannot supply, unless otherwise agreed with the customer.<\/p>\n

3. Prices and payment<\/h2>\n

Prices are in euros and include applicable taxes. Before confirmation, checkout shows the product prices, any shipping charge and the total payable. Customers choose from the payment methods available at checkout. Payment in installments, where offered, is subject to the provider\u2019s terms and eligibility requirements.<\/p>\n

4. Orders and confirmation<\/h2>\n

Customers add products to the cart, review the summary and enter their shipping and billing details. They can correct these details before submitting the order. The final button indicates the obligation to pay. The contract is concluded when Savitar emails confirmation that the order has been accepted. The confirmation provides the order summary and contractual information on a durable medium. Customers can keep the email even when checking out as a guest.<\/p>\n

5. Shipping and delivery<\/h2>\n

Shipping is included for deliveries within Italy, including the islands. Shipping to the other European Union countries served costs \u20ac20 per order. The shop accepts orders for destinations available at checkout. Orders are expected to be processed within 24\u201348 business hours, Monday through Friday, excluding public holidays. The delivery timeframe is shown before the order is placed. The risk of loss or damage passes to the consumer upon receipt of the goods, subject to any exceptions provided by law.<\/p>\n

Withdrawal and assistance<\/h2>\n

6. How to exercise the right of withdrawal<\/h2>\n

Where the right of withdrawal applies, consumers may exercise it within 14 days of delivery without giving a reason. For several items ordered together and delivered separately, the period starts upon receipt of the last item. To meet the deadline, it is sufficient to send the notice before the period expires.<\/p>\n

Customers can send an unequivocal statement to comunicazione@savitar.it, use the model form below or use the Withdraw from the contract here<\/a> function. If the online function is used, Savitar will send an acknowledgment on a durable medium without undue delay. It will include the contents of the notice and the date and time it was submitted.<\/p>\n

7. Returns and refunds<\/h2>\n

If the customer withdraws after changing their mind, they must send the goods back within 14 days of giving notice to Savitar S.r.l., Via Luigi Capuana 4, 56028 San Miniato (PI), Italy. The customer pays the direct cost of return shipping. Products must be packed to protect them in transit. The customer is liable only for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, within the limits set by law. Savitar will refund the amounts due, including standard delivery costs where applicable, within 14 days of receiving the withdrawal notice. The refund will be made using the same payment method, unless otherwise agreed, at no cost to the customer. Unless Savitar has offered to collect the goods, it may withhold the refund until it receives the goods or proof of return shipment, whichever comes first.<\/p>\n

8. Exceptions for food products<\/h2>\n

All food items in the sets are individually sealed. For returns due to a change of mind, products must be returned with the original seal intact. Under Article 59 of the Italian Consumer Code, the right of withdrawal is excluded for individual food items that are unsuitable for return for health protection or hygiene reasons once unsealed. Opening the outer gift box alone does not exclude the right of withdrawal. Other statutory exceptions also apply, including for goods liable to deteriorate or expire rapidly. Any applicable exception is indicated before purchase.<\/p>\n

9. Legal guarantee and complaints<\/h2>\n

The legal guarantee of conformity under the Italian Consumer Code applies. For damaged, incorrect or nonconforming products, customers can contact Savitar with their order number and a description of the issue. Savitar will provide the remedies required by law, including replacement where applicable, and will cover return costs when the return falls under those remedies.<\/p>\n

10. Governing law and disputes<\/h2>\n

Italian law applies, subject to the mandatory protections of the consumer\u2019s country of habitual residence where applicable. Jurisdiction is determined by mandatory consumer protection rules. Savitar has not committed to using a specific alternative dispute resolution (ADR) body. If a complaint made directly to Savitar cannot be resolved, Savitar will provide the consumer with information about the relevant ADR bodies on a durable medium and state whether it intends to use them to resolve the dispute.<\/p>\n

Model withdrawal form<\/h2>\n

Complete and send this form only if you wish to withdraw from the contract.<\/p>\n

To Savitar S.r.l., Via Luigi Capuana 4, 56028 San Miniato (PI), Italy, comunicazione@savitar.it.<\/p>\n

I hereby give notice that I withdraw from my contract of sale for the following goods ________________________<\/p>\n

Order no. __________
Ordered on __________
Received on __________<\/p>\n

Consumer\u2019s name ________________________<\/p>\n

Consumer\u2019s address ________________________<\/p>\n

Date __________
Signature ________________________ (only if sent on paper)<\/p>\n","protected":false},"excerpt":{"rendered":"

1. Seller and scope These terms govern consumer purchases of gift sets and specialty foods from the online shop at savitar.it. The seller is Savitar S.r.l., Via Luigi Capuana 4, 56028 San Miniato (PI), Italy, VAT number IT01260090509, Italian tax code 01260090509, telephone +39 0571 42710. For assistance, orders and complaints, email comunicazione@savitar.it. 2. Products […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1459","page","type-page","status-publish","hentry"],"yoast_head":"\nGeneral Terms and Conditions of Sale - Savitar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/savitar.it\/en\/general-terms-and-conditions-of-sale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms and Conditions of Sale - Savitar\" \/>\n<meta property=\"og:description\" content=\"1. Seller and scope These terms govern consumer purchases of gift sets and specialty foods from the online shop at savitar.it. 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